By accessing or using any clinic features on Vet Receipt — including claiming a clinic profile, adding a clinic listing, accessing the clinic dashboard, or replying to a care request through a secure conversation link we send your clinic (no account required) — you agree to be bound by these Clinic Terms of Service (“Terms”). If you do not agree to these Terms, do not use clinic features.
These Terms are effective as of April 14, 2026. Your continued use of clinic features after any update to these Terms constitutes acceptance of the revised Terms.
To use clinic features on Vet Receipt, you must:
By creating an account or submitting a clinic listing, you represent and warrant that you meet these requirements.
You agree that all information you submit — including clinic name, address, phone number, website, services, hours, and pricing — is accurate, complete, and not misleading at the time of submission.
You are responsible for keeping your clinic listing current. Submitting false or misleading information may result in your listing being removed or your account being suspended.
Vet Receipt does not independently verify the accuracy of clinic-submitted information, but reserves the right to review, edit, or remove listings that appear inaccurate or in violation of these Terms.
By submitting clinic information to Vet Receipt, you grant Vet Receipt a non-exclusive, worldwide, royalty-free license to display, reproduce, and distribute that information publicly on vetreceipt.com and any associated properties for the purposes of providing our service.
This license continues until you request removal of your listing, subject to the restrictions described in Section 7 (Moderation & Removal) and Section 5 below.
Vet Receipt may display anonymized invoice and pricing data submitted by pet owners who have visited your clinic. This data is collected separately from your clinic profile and reflects real patient transactions as reported by patients.
Patient-submitted data is not associated with your clinic account and is governed by our general Terms of Service. You cannot request the removal of patient-submitted invoice or pricing data. This data is central to the Vet Receipt platform and is published in the public interest to help pet owners make informed decisions.
Vet Receipt takes reasonable steps to anonymize patient-submitted data before display.
Pet owners may post reviews of your clinic on Vet Receipt. You acknowledge that reviews may be positive or negative and that Vet Receipt does not endorse or guarantee the accuracy of any review.
As a claimed clinic, you may respond to reviews through your dashboard. You agree that you will not:
Vet Receipt may remove reviews that violate our review guidelines, but is under no obligation to do so.
Vet Receipt reserves the right to remove, suspend, modify, or restrict any clinic listing or account at any time, for any reason, with or without prior notice. Reasons may include, but are not limited to:
If you believe your listing was removed in error, you may contact us at [email protected] to request a review.
Claiming your clinic, building out your full profile, appearing in the directory, and replying to reviews are always included at no cost — no payment method required, no subscription, and no monthly fees.
Opportunities. Pet owners near you may submit care requests (“opportunities”) that are shared with eligible clinics as an anonymized summary. A limited number of clinics may accept each opportunity; accepting opens the full case and a direct conversation with the owner (a “connection”).
Accepting is a commitment. When you accept an opportunity, you agree to respond to the owner within the stated response window (typically 24 hours; shorter for urgent cases). If you don’t respond in time, your spot reopens to other clinics. Repeated unanswered accepts may limit your access to future opportunities.
Confidentiality. Case details (the owner’s situation, records, photos, and contact information) are shared with you solely to provide care options to that owner. You may not resell, redistribute, or use this information for unrelated marketing. The owner’s name and phone number are released to you when an appointment is confirmed — whether you confirm an owner’s request or the owner accepts a time you offered — and are covered by the same obligations. Where an owner shares documents, medical records, or images with you (including through a case page you open by link, with no account required), you agree to access and use them only to evaluate and provide care for that owner, to keep them confidential and secure, and not to retain them beyond what is reasonably necessary or forward them to any third party unrelated to that pet’s care. Using a case page in any way — including viewing the case or its records — constitutes acceptance of these Terms.
Pricing. During the launch period, accepting opportunities and receiving bookings is free, subject to a per-clinic allotment and profile-completeness requirements shown in your dashboard. After the launch period, Vet Receipt charges a fee only when a new patient’s booking is confirmed with your clinic through the platform (see how opportunities work for the current rate). Replies, quotes, conversations, unanswered requests, and requests from your current clients are never billed. We will give you reasonable advance notice before any billing begins, and you will never be charged without a payment method you’ve added yourself. Passing on an opportunity is always free.
Cancellations, credits & refunds. If a booked appointment is cancelled within 24 hours of the booking being confirmed, the booking fee is credited automatically — you don’t need to ask. Outside that window, the fee stands and is not refundable: missed appointments (no-shows), later cancellations, rescheduling, and the outcome or value of the visit are matters between you and the client, as with any booking your clinic takes. Fees are also not refundable based on whether the patient returns or how much the visit was worth. If a charge was made in error — the owner was already a current client of your clinic, the booking duplicated an existing connection, or an in-window cancellation wasn’t credited — you can dispute it from your Billing dashboard; disputed charges are not collected while under review, and a person reviews every dispute.
Direct requests. Claimed clinics may enable messages and appointment requests on their public clinic page. A confirmed appointment from a pet owner who is not a current client of your clinic is billed on the same per-booking basis after the launch period; messages and unconfirmed requests are not. Requests and messages from your current clients are always free. Appointment requests are requests only — no appointment exists until you confirm it, and unanswered requests expire without charge. Response expectations apply (typically 24 hours for appointment requests and 48 hours for messages); repeatedly unanswered requests may temporarily hide the request buttons on your page until you next visit your dashboard. The owner’s phone number is shared with you when you confirm an appointment, under the same confidentiality obligations above.
You agree not to:
Vet Receipt provides pricing data and clinic information on an “as-is” and “as-available” basis. We make no representations or warranties regarding the accuracy, completeness, or reliability of any data displayed on the platform.
To the maximum extent permitted by law, Vet Receipt shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Our total liability to you for any claim arising from these Terms or your use of clinic features shall not exceed the amount you paid to Vet Receipt in the 12 months preceding the claim, or $100, whichever is greater.
We may update these Terms at any time. When we make material changes, we will update the “Last updated” date at the top of this page and may notify you by email or through the clinic dashboard.
Your continued use of clinic features after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using clinic features and may request deletion of your clinic account by contacting us.
If you have questions about these Terms or your clinic account, please reach out:
Questions about these Terms? Email us at [email protected] — we typically respond within one business day.