Privacy Policy

This Privacy Policy explains how Vet Receipt (“Vet Receipt,” “we,” “us”) collects, uses, shares and protects personal information when you use vetreceipt.com, upload documents, ask us to find a clinic (“Estimate Help”), or otherwise interact with us. It is part of, and should be read together with, our Terms of Service. The Terms govern the license you grant us in content you upload, our disclaimers and limits of liability, and how disputes are resolved; nothing in this Policy limits the license in Section 2 of the Terms or the treatment of business information in Section 3. Veterinary clinics using our clinic tools are also covered by our Clinic Terms.

Information you give us.

• Account details: your email address and, if you provide them, your name and account preferences.
• Documents you upload: vet invoices, estimates, medical and vaccination records, insurance statements (EOBs), photos and similar files. These can contain personal information about you (such as your name, address, phone number or account numbers) as well as information about your pet and the clinic.
• Care requests (Estimate Help): your name, email address, phone number and location (such as city or ZIP code); your pet’s details; a description of the care you’re looking for; your answers to follow-up questions; and any files you attach.
• Messages and bookings: messages you exchange with clinics through Vet Receipt, times you choose or suggest, and appointment status.
• Reviews and feedback: reviews you write and the name you choose to show with them, and anything you send us directly.

Information collected automatically.

• Usage and device data: pages viewed, features used, links clicked, approximate location derived from your IP address, browser and device type, and similar technical data, collected through analytics tools and our own server logs (see Section 5).
• Email link data: links in our emails carry a tag that tells us which email and feature a visit came from.
• Browser storage: small settings saved in your browser (for example, a dismissed notice or a remembered filter).

Information from others.

• Clinics: replies, offered appointment times, fees they report, and appointment outcomes related to your request.
• Public and business sources: clinic names, addresses, phone numbers, hours and similar business information from public sources such as clinic websites and mapping services.

Phone calls.

• Where we give your request a Vet Receipt phone number so clinics can reach you without seeing your own number, we log call details (such as time, duration and which clinic called). We do not record those conversations. If a caller leaves a voicemail, it is recorded and transcribed so we can deliver it to you.
• We may call clinics’ business lines on an owner’s behalf, sometimes using an automated assistant; those calls may be transcribed to record what the clinic said.

• To provide the service: reading your documents, extracting line items, comparing prices, and producing reports, pet records and dashboards for you.
• To run Estimate Help: summarizing your request, finding and contacting suitable clinics, relaying their replies, and booking and reminding you of appointments you choose.
• To communicate with you: confirmations, clinic replies, appointment details and reminders, safety notices where your pet may need urgent care, and account and service messages.
• To build our price data: creating de-identified and aggregated price information, benchmarks and clinic pricing, as described in the Terms.
• To improve and secure Vet Receipt: testing and improving our tools, understanding how features are used, preventing fraud and abuse, and keeping the service running.
• To meet legal obligations and to protect the rights, property and safety of our users, clinics, the public and Vet Receipt.

With service providers who process information on our behalf and only to help us run Vet Receipt — such as hosting and storage, document processing, email delivery, website analytics, payment processing for clinic plans (we do not store full card numbers), mapping, security, and phone and text messaging.

Publicly, in de-identified or business form: aggregated prices and statistics, redacted invoices, clinic profiles and business information, and reviews you choose to publish (as described in the Terms). Automated redaction may not be perfect; if you see your personal information on Vet Receipt, contact us and we will remove it.

For legal reasons: when we believe in good faith it is required by law, legal process or a government request, or needed to protect the rights, property or safety of anyone.

In a business transaction: if Vet Receipt is involved in a merger, acquisition, financing, reorganization or sale of assets, information may be transferred as part of that transaction, subject to this Policy.

With your consent or at your direction.

If you give us your mobile number and agree to receive texts, we may text you about your care request — for example, that a clinic replied or offered appointment times, booking confirmations and appointment reminders. These are service messages about a request you made, not marketing.

• Message frequency varies with your request. Message and data rates may apply.
• Reply STOP to stop texts at any time, or HELP for help. You’ll still be able to use Vet Receipt and get updates by email.
• Carriers are not liable for delayed or undelivered messages.

We use Google Analytics, which sets cookies and similar identifiers, to understand how people find and use Vet Receipt. We also save small settings in your browser’s local storage. We do not use advertising cookies or third-party advertising pixels.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s opt-out browser add-on. Some features may not work as intended without cookies or local storage.

• Account and request information: while your account is active and afterwards as long as reasonably needed to provide the service, keep records of requests and appointments, resolve disputes, and meet legal obligations.
• Original uploads: kept as long as needed to process them and provide your records; we may delete original files after processing.
• Extracted data and redacted documents: retained indefinitely, as described in Section 2 of the Terms.
• De-identified and aggregated data: retained indefinitely.
• Backups and logs: kept for limited periods for security and recovery, then overwritten.

• Access, correction and deletion: you can ask to see the personal information we hold about you, correct it, or delete it.
• Emails: use the unsubscribe link in any marketing or follow-up email. We may still send messages you need about a request or your account.
• Texts: reply STOP.
• Sharing with clinics: you decide, clinic by clinic, what to share beyond the case summary; you can stop replying to any clinic or close your request at any time.

Depending on where you live, you may have additional rights under laws such as California’s privacy law or other U.S. state privacy laws, or Canadian privacy law — including rights to know, access, correct and delete personal information, and to appeal a decision about your request. We honor these requests from all users where we reasonably can, whether or not a law requires it. We will not treat you differently for making a request.

What deletion covers: we will delete or de-identify your personal information and original uploads. As described in the Terms, we keep extracted price data that has been separated from your identity, redacted documents with personal details removed, aggregated data already built into our statistics, and business information about clinics, which is not personal data. We may also keep information we need for legal obligations, security, fraud prevention or dispute resolution.

To make a request, email [email protected] from the address on your account. We may need to verify your identity before acting, and an authorized agent may make a request for you with proof of authority. We aim to respond within 45 days. If we decline your request, you can appeal by replying to our decision.

Much of what makes Vet Receipt useful — typical prices, clinic pricing and benchmarks — is built from de-identified and aggregated data. We keep this data in de-identified form, do not attempt to re-identify it, and may use and share it for any lawful purpose, as described in the Terms.

We use reasonable technical and organizational safeguards designed to protect personal information, including encryption in transit, access controls and limited access by our team. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your account access (including sign-in links and codes we email you) to yourself. If a security incident affects your personal information, we will notify you as required by law.

Vet Receipt is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Vet Receipt is based in the United States, and we and our service providers process information in the United States and other countries where they operate. If you use Vet Receipt from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

Vet Receipt links to clinic websites and other third-party sites and services. Their privacy practices are their own, and this Policy does not cover them. Veterinary care you receive from a clinic, and the records the clinic keeps about it, are governed by that clinic’s policies.

We may update this Policy as Vet Receipt changes. We will post the updated version here with a new effective date, and if a change is material we will give notice on the site or by email before it takes effect. Continuing to use Vet Receipt after an update means you accept the updated Policy.

Privacy questions and requests: [email protected]

Mail: Vet Receipt, 8 The Green, Ste A, Dover, DE 19901

These contacts are for privacy and data questions only. We cannot provide veterinary, medical or professional advice.