Worst Experience Ever

WORST experience in my many years as a pet owner. I am sharing this review because our experience raised serious concerns about the diagnosis, communication, billing, medical records, and level of medication used during our pet’s care at BluePearl Pet Hospital. The emotional, physical and financial toll our family endured during the 10 days of “care” at this facility we feel warrants review by the California Veterinary Medical Board. The corporate owner may respond publicly with an invitation to discuss our experience so they can “review our concerns with their team.” We have already given them ample opportunity to address our concerns privately and take accountability before we posted this review. In our experience, however, their response did not reflect genuine concern for our pet, our family, or the seriousness of what occurred. They have not taken accountability for actions that, in our view, nearly led to a tragic outcome for our beloved pet. In short, our pet was treated intensively for pneumonia and gastrointestinal issues, and after 10 days of intensive care at this facility, we were told that surgery was the only remaining hope for recovery. During his stay, our pet’s health declined rapidly. What began as a simple throat-clearing cough progressed to a critical condition by the time he was discharged. The day after discharge from BluePearl, we took him to a second specialty clinic. That clinic concluded that the primary problem was actually a painful and severe ear infection, which was causing drainage into the throat and producing the cough. They immediately changed the treatment plan and discontinued BluePearl’s aggressive use of multiple medications. After that change, our pet improved rapidly and ultimately made a full recovery. The second clinic also reviewed BluePearl’s test results, and we were told those results did not support the diagnoses or treatment plan we had been given. Based on our experience, we need to warn others!